Repair Terms & Conditions

Repair Terms and Conditions

These terms and conditions (‘terms) apply to the service and maintenance contract (‘contract) between the person ordering the services (‘customer’ or ‘you) and Bridge Heating Limited (‘we’ or ‘us). Please read these terms carefully before agreeing to the contract as they contain important information.

24/7 Heating Repair Response

24/7 Heating Repair Response is defined as responding to a call or message from a customer within 24 Hours. Customers can contact us via the website, or by calling us on 01908 211 127 during working hours, or 07768111918 during out of hours. Working hours is defined as 8am to 5pm Monday to Friday. Out of hours is defined as 5pm to 8am Monday to Friday and Weekends.

Your Agreement

These terms explain how we will carry out the work we’ve quoted you for, the terms of your agreement with us, how to cancel the work and how to make a complaint. Please read them carefully.

Your Quote

The price or prices quoted during Working Hours are – £95+VAT ( (includes first hour of labour) between 8am-5pm & £30 per 20 minutes after 1st hour. (All parts are excluded from these rates). For Evenings (5pm-8am) and weekends – from £120+VAT (includes first hour of labour) & £35 per 20 minutes after 1st hour (All parts are excluded from these rates). If a part is required, you will be notified of the cost and estimated time to repair. If the engineer leaves the property to collect a part, you will not be charged for this time and you only pay for the time our engineer is at your property. These rates may change in special offers full details of which will be detailed in the offer. Prices are otherwise subject to variation from time to time.

The Work

We’ll complete the work included in your quote with due skill and care, and in accordance with industry standards. We’ll provide replacements with similar functionality, although these may not have the same features or be an identical make and model or type of fitting. Or you can give the engineer a replacement part that you’ve bought yourself that we approve. We’ll try and get parts from the original manufacturer or our approved suppliers. In the case of internet or Wi-Fi enabled boilers, appliances or parts, replacements will only be from the British Gas or Hive range or other conventional (non-internet-connected) products.

Who will do the work

Normally, we’ll send a Bridge Heating Engineer to carry out the work. However, to ensure that we able to meet the requirements of our customers by providing the shortest possible lead times, we do on occasions employ sub-contracted labour. All of our sub-contractors are fully qualified and Gas Safe registered, furthermore they have met our high standards or workmanship and are fully approved by Bridge Heating Limited.

When we will do the work

We’ll start the work on the time and date we agree with you when you accept the quote. Unless we agree otherwise, work must begin within 90 days of your acceptance of the quote and be done during our normal working hours (8am to 5pm Monday to Friday).

What is not included

Unrelated faults

Your quote is only for the work we’ve already agreed with you. We’ll quote you separately for other work needed for unrelated faults.

This may happen if:

  • You’ve called us about a boiler breakdown but also ask us to fix a leaking radiator;

We’ll agree any additional costs with you and provide you with an updated or additional quote before starting work. Additional necessary works. Unless specifically set out, the charges we quote you don’t include the following:

  • Any improvements needed to your heating, plumbing system or electrical installation, including a Powerflush, or any work needed to bring these up to current standards;
  • Any work or repair to the fuse box’s mains supply;
  • The cost of materials and labour needed to gain access to your system, such as pipes or wiring buried in walls or built-in appliances; or
  • Lifting carpets or other floor coverings before we can start work, or replacing them once we’ve finished. You may decide to call a specialist contractor to do this work for you, or we might be able to do this for you at an extra cost which we’ll agree in advance.


The price payable by you is as notified by Bridge Heating at the time the contract is entered. The price is inclusive of VAT unless otherwise stated. Bridge Heating may increase the price at any time, but you will always be notified of any price increase in advance.


 It is our responsibility to supply you with services that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us, our contact details are given at the bottom of the page. If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 040506 or


It is your responsibility to let us into your property. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.


We will make every reasonable effort to undertake a gas safety inspection at your property. We will also make you aware if we fail to gain access to your tenanted property. Bridge Heating Ltd cannot be held responsible if we cannot gain access to carry out your gas safety inspection. It is your legal responsibility as a landlord to ensure that the property has a valid Landlord Gas Safety Record.


In order to exercise your right to cancel you must inform us of your decision by a clear statement (e.g. a phone call, letter, fax or email). You may use the cancellation form below, but you do not have to. We reserve the right to cancel the contract if you have given any false information or you do not make an agreed payment on the due date or you do not allow us access to your property within a reasonable period of time or you change your boiler or an appliance that the contract covers.

Payment is due within 14 days of completion of the repairs.


If you cancel this contract during the cooling off period, we will reimburse you all that you have paid us, subject to certain possible deductions set out below. If you want us to start providing services straight away and before your cooling off period ends, we will need a specific request from you. If we start work before your cooling off period ends, you will still have a right to cancel within 14 days, but you will have to pay labour and parts costs for any work that we have undertaken up to the point when you inform us of your decision to cancel. You do not have the right to cancel where the service is fully performed during the cooling off period. You may use the request to start work form below to inform us of your request to start work, but you do not have to. We will make any reimbursement due to you without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract. You will not incur any fees as a result of the reimbursement. If you cancel your contract outside of the cancellation period, we will not normally give a refund. If you are paying by monthly instalments, any instalments still outstanding shall remain payable until the end of the contract year.



We cannot accept liability for any delays or non-performance of our obligations under this contract as a result of any event or circumstance beyond our reasonable control. Where possible, we will take all reasonable steps to minimise the effect of the delay.


If you do not make payment to us when it falls due we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the date the payment falls due until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable (but we do not exclude or limit in any way our liability to you where it would be unlawful to do so). We will make good any damage to your property negligently caused by us while providing services. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services (e.g. damage caused by water leaks).


The following other terms apply to the contract between us:

  1. We may transfer our rights and obligations under these terms to another organisation, but we will contact you to let you know if

            we plan to do this.

  1. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  1. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  1. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps

           against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will 

           not prevent us taking steps against you at a later date.

  1. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
  1. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Request to Start Work

If you wish us to start work before the end of your 14-day cancellation period, please email us at or alternatively call us on 01908 211 127.

Cancellation Form

If you wish to cancel your agreement with Bridge Heating, during your cooling off period, please email us at or alternatively call us on 01908 211 127.

Get In Touch

01908 211 127

Available from 08:00 – 17:00

Address Bridge House, Bridge St., Olney, Buckinghamshire, MK46 4AB


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